Choosing the Right Cleaning Company: What to Look for and What to Avoid

Aside from working on excellent service and products for your business to succeed, one important thing to consider is a clean and safe work environment. Cleanliness in the workplace is not only for the benefit of your employees but also for the convenience of your customers. No customer would want to be in a place where it is dirty and dusty. Choosing the right cleaning commercial company is very important if you are a business owner. Below are some of the things to consider and what to avoid.

Quality Cleaning Service

The very first thing to consider when looking for a cleaning company is the quality of service. For a higher chance of getting quality service, check how long the company has been in business and look for customer reviews online. Do not just rely on customer feedback on the company’s website. Also, check if there are people who gave reviews or testimonials regarding the quality of their service aside from the ones on their site. (1) About 90% of consumers read reviews. You should too.

With the popularity of social media today, it would be a good idea to look into social media profiles. Here you will see if there are customers who have negative feedback regarding their service. You can also see how they interact with their customers on their profiles. If you see a lot of messages without a response from the business, that could be a red flag.

Quality and professional service include good customer service. Companies that neglect the messages or inquiries on social media speak a lot about the quality of their service. There is also a section on a Facebook page where you’ll see reviews or feedback from customers. This is a big help in making your decision.

Know What Services the Company Offers

Ideally, get the service of a cleaning company that is capable of meeting all your cleaning needs. There are cleaning companies that provide broad services, while some companies specialize in a specific cleaning service – for example, a company that specializes in deep carpet cleaning. It would be a hassle if you have different companies doing the different types of cleaning your business needs. Get one that can do it all at a high-quality standard, such as Steel and Propre. We offer a wide range of commercial cleaning services to assist our clients in getting their commercial buildings looking their finest.

Young male staff of cleaning company in black uniform and yellow gloves

Take time to Read the Company’s About Section.

Before hiring a cleaning company, get to know them better. The best way to do this is by reading through their websites’ About Section. Here you will learn how the company started, and it will also give you an idea of how long have they been in business. You will know the people behind the company, from the founder down to their employees, in some cases. 

In general, go through the company’s website and check if it’s done professionally. If everything on the site looks good, then there is a good chance that they are a dependable company. Those companies that take care of their online reputation tend to take care of their customers and their reputation out in the field. When you find a company that doesn’t have a professional website or a website that is old and outdated, this can signify they are not up to the times, which means they are probably not up with the latest techniques and technology for advanced cleaning practices. 

Try their Customer Service Number

You can also try to contact the customer service number they provide. If they have online support, give it a try. Most pages have a contact form which you can try as well.

How they respond to your initial contact of communication can speak volumes about how they treat their customers. If they ignore you or don’t get back to you in a reasonable amount of time, you might want to consider going somewhere else.

A good cleaning company would invest in making sure that they could get back to you the soonest possible time, especially on important matters. Steel and Propre always make it a point to get back to our current and new clients as quickly as possible. We understand that communication is key to getting the proper cleaning services you need. Call today to find out.

Have a Clear Statement of Work

To avoid issues in the future and to ensure that you constantly get quality cleaning service, it is necessary to have a Clear Statement of Work. This is a document that lists everything that you expect from the cleaning company. It should be as detailed as possible – like how frequently they need to do the cleaning, which areas they are going to clean, and so on. This document will save you from a lot of headaches in the future, especially when the cleaning company starts to change the quality of service they offer. 

At Steel and Propre, we go above and beyond the Statement of Work. What we do is provide you with a cleaning schedule so you have full knowledge of when we will do the cleaning and what type of cleaning we will perform. 

Avoid Cleaning Companies Offering Very Cheap Commercial Cleaning Services

Even though you wanted to save money on the cleaning service you need, settling for the cheapest service you can get is never a good idea. There is certainly a reason why their service comes at a low price. However, it does not mean that all cheap services are not dependable. The idea here is to be very careful when hiring companies with very cheap prices. Most of these companies might not be able to meet your needs and the quality of service you are looking for.

To have an idea of the right price for the cleaning service you need, check several companies. Give them a call so you could ask for an estimate of how much you will need to pay for the cleaning service. From the pricing of these companies, you will have an idea of the average cost that you have to pay. 

Avoid Making Fast Decisions

If you need the service of a cleaning company, do not hire one immediately. Spend time doing your research. Those who are in a hurry to hire a company usually end up with the wrong service. Avoid changing the cleaning company 2-3 months after hiring one. Take time to make your decision. Have a checklist of the things that you are looking for in a cleaning company. If all the requirements you listed are met, that would be the best time to make your decision.

If your company needs quality commercial cleaning service, Steel and Propre. Our team of cleaning professionals is here to answer all of your questions and get started here shortly. We will make sure that your work premises are given the deep cleaning it deserves. Our years of experience in the cleaning industry ensures we will have a good and long working experience. Contact us today!

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If you’re looking for a commercial carpet cleaning service provider that offers experience, reliability, customized solutions, and environmentally friendly practices, look no further than Steel and Propre. Contact us today to learn more about our services and how we can help you keep your facility clean and well-maintained.

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